Case Study: Regional Credit Union
The Customer
This regional credit union serves more than 100,000 members across multiple states, providing secure financial services both digitally and in-branch. With a small internal IT team and growing demand for digital banking, the organization needed to modernize its branch network to ensure reliable, high-performance connectivity for employees and members alike.
The Challenge
As the credit union expanded its footprint, maintaining consistent connectivity across branches became increasingly difficult.
Legacy network links and fragmented vendor management created operational strain for the IT team. Slow connections and unpredictable downtime risked impacting member experience and staff productivity.
- Limited IT bandwidth: A small team was responsible for managing multiple branch circuits and configurations.
- Inconsistent performance: Bandwidth congestion and lack of prioritization affected critical applications.
- Operational risk: Frequent disruptions led to lost productivity and member frustration.
"We didn't need another vendor, we needed a partner who could bring visibility, speed, and stability to every branch without adding more complexity."
— IT Director, Regional Credit Union
The Solution
L3 Networks deployed a fully managed SD-WAN solution designed to simplify management, optimize performance, and strengthen uptime across all branch locations.
- Centralized Management: Unified visibility allowed IT to monitor all branch connections from a single dashboard.
- Intelligent Traffic Routing: Business-critical applications were prioritized automatically to ensure consistent performance.
- 24/7 Monitoring & Support: L3's dedicated operations team handled network oversight and issue resolution around the clock.
- Seamless Deployment: Branches were upgraded with minimal downtime, supported by coordinated rollout scheduling.
"With L3 managing the network, we immediately saw improvements in reliability. The difference in speed and responsiveness was visible within days."
— CIO, Regional Credit Union
The Results
The impact of L3 Networks' SD-WAN service was both immediate and measurable:
- Improved Performance: Applications and transactions now run faster, improving both employee and member experience.
- Reduced Downtime: Centralized monitoring and proactive issue resolution minimized service interruptions.
- Simplified IT Management: The IT team gained full visibility into network health without adding new tools or complexity.
- Future-Ready Scalability: The new infrastructure provides a stable foundation for future digital and security initiatives.
"Our network used to be a constant source of stress. Now it's invisible—because it just works."
— IT Manager, Regional Credit Union
Next Phase: Building on a Reliable Foundation
With SD-WAN in place, the credit union is working with L3 Networks to strengthen security and enable greater automation across its environment. The next phase includes integrating monitoring data into centralized dashboards and layering in managed network protection to further reduce operational risk.
"This partnership has allowed us to move from firefighting to forward planning. We're finally able to focus on growth rather than just keeping the lights on."
— CIO, Regional Credit Union
