All Desk AI is a fully staffed 24/7 helpdesk service powered by proprietary AI. It combines intelligent automation with real human support to provide fast, reliable, and personalized IT assistance around the clock.

Unlike traditional helpdesks, All Desk AI uses AI to triage tickets, suggest solutions, write notes, track sentiment, and detect recurring issues. This leads to faster resolutions, less back-and-forth, and a more consistent user experience—without sacrificing the personal touch.

Yes. Your users can get support anytime—day or night. Our U.S.-based team is always online, ready to assist, and backed by our intelligent AI systems that continuously optimize the support process.

All Desk AI provides IT managers with real-time dashboards and scheduled reports covering ticket trends, sentiment analysis, resolution times, recurring issues, and team performance—giving you full visibility into support quality and efficiency.

Absolutely. All Desk AI is built to support co-managed models. You can retain internal IT staff while our team handles the day-to-day tickets or after-hours support—whichever suits your needs best.

If the AI can't resolve the issue during triage, it automatically escalates the ticket—with all context included—to a human technician. There’s no dead-end or bot loop. Real help is always one step away.

Every ticket goes through an AI-driven QA process that checks for clear communication, timeliness, resolution accuracy, and customer sentiment.

All Desk AI continuously scans for recurring patterns across users, devices, and accounts. If an issue keeps showing up, it flags the root cause so we can stop the cycle through a fix or project recommendation.

Both. The AI chatbot acts as the first point of contact to gather context and suggest quick fixes. If needed, it seamlessly transitions the user to a real technician—without losing history or requiring repetition. Or you can call in right to a live helpdesk engineer.

Calls and chats are answered within minutes, ensuring immediate support for urgent issues. Ticket responses consistently meet or exceed SLA guidelines, with AI triage streamlining routine requests so our human team can focus on complex cases—minimizing wait times and maximizing user support.

Yes. The AI understands the user’s history, preferences, past tickets, and device info. This ensures every interaction feels personalized, efficient, and relevant—without starting from scratch.

Most clients are fully onboarded within 30 days. We handle system setup, AI training on your environment, and integrations.

You get 24/7 helpdesk coverage, AI-powered tools, reporting, user support, co-managed team support, and access to your dedicated account manager. There are no hidden fees.

Yes, when you sign up you will be assigned an Account Manager and Technical Lead. They will help onboard and continue to maintain a close working relationship.

No. All Desk AI is designed for rapid deployment with no upfront implementation costs. Your monthly per-user rate covers all onboarding services.

A light environment review is performed to integrate with your Active Directory or Entra ID and ensure proper user identification. No lengthy discovery process is required.

Yes. All unresolved issues are automatically escalated to a live agent based on our SLA commitments.

Absolutely. Users can request escalation at any point, either directly through the AI interface or via standard support channels.

All Desk AI leverages proven enterprise-grade AI technologies integrated into a proprietary framework managed by L3 Networks. This ensures stability, compliance, and ongoing improvements without relying on experimental platforms.

Yes. As part of onboarding, we provide a clear escalation matrix tailored to your SLA and support plan.